8 Helpful Troubleshooting Steps If Your Sump Pump Isn’t Working 

Winter, Basement, Clog, Discharge Pipe, Float Switch, Flooded, Frozen, Ice, Maintenance, Pump Motor, Snow, Sump Pump, Sump Pump Pit, Troubleshooting, Valve

Is your sump pump not working? Given the recent weather, this is a common issue for those of us in the area. We understand that Ohio’s weather can lead to a multitude of home problems. With the winter season bringing snow melt and rain, sump pump problems are quite prevalent.  

Sump pumps are specifically designed to effectively remove water through a discharge pipe, ensuring that excess water is safely directed away from the foundation of your home. When a sump pump suddenly malfunctions, it can rapidly result in basement flooding, which can subsequently lead to a cascade of other catastrophic issues. Fortunately, at New Albany Plumbing & Drain, our team of professionals is here to help! We are here to provide you with the knowledge to troubleshoot any problems you may encounter. We think that even if you are not currently experiencing any issues with your sump pump, it is still crucial to familiarize yourself with the following tips. By doing so, you can proactively address any potential concerns and ensure the optimal functioning of your sump pump system. 


Have You Checked the Power Supply? 

Power outages are a common cause of sump pump malfunctions. If your sump pump has stopped working, the first step is to ensure that it is properly plugged in and receiving power. You can also test the outlet with another device to determine if the outlet is the issue. Furthermore, restarting the pump by unplugging and plugging it back in may help kickstart it back into action, but it is important to note that it may not fix the problem permanently. 

Have You Looked at the Pump Motor?  

Make sure to listen for any unusual noises coming from the pump motor. If the motor isn’t running, check the circuit breaker and go ahead and reset it as needed. 

Have You Taken a Peep in the Sump Pump Basin?  

Next, it’s important to inspect the inside of the pump basin in order to determine the cause of the issue. You’ll want to take a look at the sump pump basin for any debris, dirt, or ice accumulation. If you come across any, make sure to remove it to prevent any obstruction to the pump’s impeller. 

Have You Examined the Float Switch? 

Now, examine the float switch to ensure proper movement. Then, check for any debris that requires clearing and ensure the float switch moves freely. A float that is stuck or frozen will not activate the pump as intended. 

Have You Tested the Check Valve? 

To ensure optimal performance of the check valve, it is important to verify its correct installation. Additionally, it is essential to ensure that the valve is not obstructed by debris and that the pipe above it is clear to prevent any potential blockages. When functioning properly, the check valve effectively prevents the backflow of water into the sump pit. 

Have You Inspected the Discharge Pipe? 

If your basement is flooded and the water is not being discharged away from your home, it is highly likely that the discharge pipe is clogged. Therefore, you should try locating and checking the discharge pipe to see if there are any clogs that need to be removed. This should help you to resolve the issue promptly if there is, in fact, a clog. 

Have You Inspected the Weeping Home? 

One important aspect to check is the weeping hole, which is a small hole in the discharge pipe of your sump pump. This hole is designed to release air and ensure proper functioning. If the weeping hole becomes blocked, the pump will not work as intended. In such cases, it is necessary to clear the clog from the weeping hole. 

Have You Considered the Size of Your Sump Pump Size? 

If your sump pump is not properly sized for your space, it may struggle to handle large volumes of water. This especially holds true if you have experienced this issue with your sump pump coming up more than one time in the past. So, if this is something that you can relate to, it might be worth considering an upgrade to prevent recurring problems. 

You got his! With determination and focused DIY troubleshooting, you’ll be able to identify the source of your sump pump problem. Dealing with sump pump issues in cold weather can be challenging, but remember that safety is crucial. So, be sure to take your time, proceed cautiously, and carefully evaluate your situation as you work through each troubleshooting step.  

Have You Pinpointed the Source of the Problem? 

If you’re still puzzled and searching for answers, don’t worry! Our team is here to help. If you’ve gone through these troubleshooting steps and the issue persists, we recommend reaching out to us for a professional diagnosis and restoration of your sump pump. It’s crucial to have a licensed plumber inspect your sump pump and identify any underlying issues. Rest assured, our experts have the knowledge and experience to get your sump pump up and running again. 

Here’s Some Sump Pump Tips

Before we conclude, here are a few valuable tips to help you maintain your sump pump going forward: 

In order to make sure your sump pump continues running smoothly, it’s a good idea to periodically check on it. Simply make sure everything is running as it should be, and there are no unusual sounds coming from it. Moreover, it is important to keep the area around it free from clutter, random objects, and loose debris. Loose debris can cause various problems with your sump pump, leading to clogs and hindering its performance. So, be sure to place and seal the sump pump pit lid securely to prevent any unwanted particles from entering. By doing so, you can prevent debris from interfering with the pump and ensure its smooth operation. 

At New Albany Plumbing & Drain, we understand the importance of your plumbing system to your home. With our trusted expertise and commitment to customer satisfaction, we prioritize your safety, comfort, and peace of mind. Our team of professionals is equipped to handle a wide range of plumbing service needs, offering you the highest quality products and services in the industry.  

You can rely on New Albany Plumbing & Drain for all your plumbing woes. Call us today at (614) 245-3319, or schedule an appointment online now by clicking here!